Privacy Policy

At Jolly jane USA, we are committed to protecting your privacy and ensuring a secure, transparent, and trustworthy online shopping experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or interact with our services, including when you shop with us through our Shopify-powered e-commerce platform

1. Eligibility and Age Restriction

Due to the nature of our products (THC-A, hemp-derived, and cannabis-related), this website is intended only for adults aged 21 years or older. By accessing the site, you confirm that:
  • You are at least 21 years of age 
  • You are legally permitted to purchase and possess THC/hemp products in your jurisdiction 
  • You understand your data may be processed and stored in the United States, regardless of your country of access
We use age verification tools or processes to comply with federal and state laws.

2. What Information We Collect

We collect personal and non-personal data directly from you and via third-party platforms (like Shopify, analytics services, and advertising networks).

A. Personally Identifiable Information (PII)

Collected when you interact with the site:

  • Full name
  • Email address
  • Date of birth (for age verification)
  • Phone number
  • Billing and shipping addresses
  • Payment details (encrypted & processed by Shopify and its PCI-DSS-compliant payment partners)

     

B. Non-Personal Information

Collected automatically via cookies and analytics tools:

  • Device type, OS, and browser
  • IP address and geolocation
  • Time spent on pages and click behavior
  • Cart activity and order history
  • Referral source (email, ad, social media, etc.)

3. How We Use Your Information

We use the data collected to:

  • Fulfill orders and manage shipping, billing, and customer communication
  • Verify your age and legal eligibility
  • Provide customer support and resolve disputes
  • Send transactional messages (order confirmations, shipping updates)
  • Send marketing emails/SMS (if you opt in)
  • Improve our website based on analytics and feedback
  • Ensure legal and regulatory compliance (e.g., tax laws, cannabis restrictions)

4. Legal Basis for Data Collection

For users located in the European Economic Area (EEA), we collect and process your personal data under the following legal bases:

  • Consent
  • Performance of a contract (order fulfillment)
  • Legal obligation (age-gating, tax collection)
  • Legitimate interests (marketing, customer experience)

5. Marketing and Communication Preferences

We’ll only contact you for promotional purposes if:

  • You explicitly opt in (e.g., during checkout or newsletter signup)
  • You confirm you’re 21+
  • You haven’t unsubscribed

You can opt out anytime by clicking “Unsubscribe” in our emails or by contacting support.

6. Cookies and Tracking Technologies

We use cookies, tags, and pixels to:

  • Keep your shopping cart active
  • Auto-fill your login credentials (if enabled)
  • Measure and optimize website performance
  • Track campaign effectiveness
  • Serve retargeted ads on third-party platforms

You may disable cookies in your browser settings, though some features may become unavailable.

7. Data Storage and Security

Your data is stored on secure servers provided by Shopify and other partners under contract. We implement:

  • SSL encryption on all transactions
  • Secure data centers
  • Role-based access control (internal)
  • Regular software and security audits

Note: No method of digital transmission is 100% secure, but we do our best to protect your information.

8. Sharing Your Information

We never sell your personal data. However, we may share it with:

Shared With

Purpose

Shopify, our e-commerce host

Hosting, order processing, security

Payment processors (e.g., Stripe, Shop Pay)

Secure transaction handling

Shipping partners (e.g., UPS, USPS)

Delivery and tracking

Age verification tools

Compliance with age restrictions

Advertising/Email marketing platforms

If opted in

Law enforcement or regulators

If legally required

All third parties are contractually bound to handle your data responsibly and securely.

9. International Data Transfer

This site is operated in the United States. If you access it from another country, your data will be transferred to and processed in the U.S., and you consent to such transfer and processing under U.S. privacy laws.

10. Your Rights

Depending on your jurisdiction, you have the right to:

  • Access the data we hold about you
  • Correct inaccurate or outdated data
  • Withdraw consent for marketing or data processing
  • Request deletion of your data
  • Export your data in a machine-readable format

To exercise any of these rights, contact us at:
 support@jollyjaneusa.com

11. Children’s Privacy

We do not knowingly collect data from anyone under 21. If we learn we have inadvertently collected data from a minor, we will delete it immediately.

12. Changes to This Policy

We may update this policy to reflect changes in the law, our business practices, or technology. We will post any changes on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or your data:

Mad Scientist Customer Support
 Email:  support@jollyjaneusa.com
 Address:

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